Rolling Pin Spatula Plate
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Delivery & Returns

Delivery

Delivery options for each product are listed on each products, and each order is sent to you directly by the small business that created. Sellers set their own timings for delivery to make sure their delivery prices are fair and reasonable. So please check the individual product for delivery and returns.

If you need an order for a special occasion and need this delivered that day etc we would advise to book this delivery for at least a day before to avoid any disappointment as this day can’t be guaranteed with Royal Mail. We are unable to refund due to a late issue with courier when we have despatched on desired day. All our items are sent recorded delivery and we can track progress.

Late Delivery

All orders are expected to arrive at the shipping address provided no later than 5 business days after despatch, this will be extended in seasonal peak times to 10 business days. Orders that fail to arrive at their destination after 15 calendar days will be treated as lost.

Very occasionally, factors outwith our control can delay a delivery (bad weather or motorway incidents. We know how frustrating this can be and we can track progress for you by contacting us.

If your items haven’t arrived within the delivery timescales, something may have gone wrong. Please get in touch with us – we’ll be very happy to help.

Returns

If there is a problem with your item or order please contact us as soon as possible. For most products you have 14 days to notify Cake Cetera that you wish to cancel your order or exchange an item however we must be notified within 24 hours of receiving order.

What you can’t send back

Perishable goods such as food cannot be returned or exchanged

We are unable to accept returns on used/opened products

Personalised gifts

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.